·      Develop more effective planning in management systems

·      Evaluate positive and negative effects of job automation

·      Calculate and evaluate return on investment (ROI)

·      Identify the basic components and factors that lead with the SCM success

·      Compare several SCM system software packages, their advantages, and disadvantages

·      Differentiate between operational CRM and analytical CRM

·      Implement successfully CRM system following best practices

·      Compare several CRM system software packages, their advantages, and disadvantages

·      Indentify ERP benefits business processes

·      Compare several ERP system software packages, their advantages, and disadvantages

·       Explain business value of integrating SCM and CRM, with ERP